Text message terms and consent
Two things live on this page. First, how consent works on TextAdmin — the rules that apply to every business using it. Second, a text-message terms page you can publish on your own website, which is what a carrier will ask you for.
Part A. How consent works on TextAdmin
Texting the number is the consent
Consent is the customer texting the business's published number. There is no web form, no checkbox, and no purchased list, because there is no outbound-first message to consent to.
This is not a policy the system asks anyone to follow. It is what the system can do: the app can only reply to a number that has texted the business. There is no path that originates a conversation, no bulk send, and no promotional content. That is also why every campaign registered for TextAdmin is a Customer Care use case rather than a marketing one.
The first reply always says it is automated
The AI disclosure is prepended to the first agent message of every conversation and cannot be turned off, by the business or by anyone else. A customer knows what they are talking to before they answer a single question. A person from the business can take over the conversation at any point.
Stopping messages
These are the keywords a customer can send:
| Purpose | Keywords |
|---|---|
| Stop messages | STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT |
| Start again | START, UNSTOP, YES |
| Get help | HELP, INFO |
The mobile carrier sends the confirmation; we keep the durable record. On Twilio, the carrier answers STOP, START and HELP itself and blocks anything addressed to a suppressed number. What is ours is the record: STOP is forwarded to us too, it is applied before anything else in the pipeline can run, and it is written to disk so a restart or an outage cannot resurrect an opt-out.
We deliberately do not reproduce the confirmation wording here, because the wording lives in the carrier's console and publishing a different version would misdescribe what a customer actually receives.
What is done with what a customer sends
Their phone number, their messages and the service address they give are used to answer the enquiry and to schedule work — nothing else. There is no analytics, no tracking, no advertising identifier, and no profile-building anywhere in the product, and enquiries are never sold or used to train an AI model. The privacy policy sets out where the data is stored, who else touches it, and for how long it is kept.
Part B. Terms you can publish on your own site
Do not give the carrier this page. Registration asks for documentation naming the sender, and the sender of record is your business, not Context Solutions. This page describes the platform; it does not name you, so submitting it registers the wrong brand — which is slow to unwind.
You have two ways to get a page that does name you. Publish the text below at a URL on your
own domain, which is the stronger option because it is visibly the sender's own site. Or, if
you would rather not touch your website, we will host one for you at
www.textadmin.ai/sms-terms/your-business/ and give you that URL — we do this for
our own number, and the page is
a worked example you can read.
Replace every <...>. Keep it plain text: this wording gets copied into carrier
submissions and onto web pages, and a curly quote or a long dash turns into mojibake wherever the
character set is guessed wrong.
## Text message terms ### How to reach us Text **<+1 555 555 0100>** to ask about our services or request a quote. ### How you opt in **Sending us a text message is how you opt in.** We never message you first, we do not add anyone to a list, and we do not buy or share phone numbers. If you have not texted us, you will not hear from us. ### What you will receive Replies to what you asked, from an automated assistant that can answer questions about our services and take the details we need to schedule a visit: what you need done, the service address, and your name. **The first reply in every conversation tells you it is automated.** A person from our team can take over at any point. Message frequency depends on the conversation - typically a handful of messages while we work out what you need. **Message and data rates may apply.** ### Stopping messages Reply **STOP** at any time. You will get one confirmation and then nothing further. Reply **START** to begin again. Reply **HELP** for help, or contact us at <email> or <phone>. ### Privacy What you send us - your phone number, your messages, and the service address you give - is used to respond to your enquiry and to schedule work. See our privacy policy at <URL>.
Three claims in there are safe to publish because the system enforces them
Everything above is worded so that it stays true without anyone having to remember it:
- "We never message you first." The app can only reply to a number that has already texted the business. There is no outbound-first path to misuse.
- "The first reply tells you it is automated." The disclosure is prepended to the first agent message of every conversation and cannot be switched off.
- "Reply STOP at any time." Opt-out is applied before anything else in the pipeline, so it cannot be dropped under load, and it is persisted so it survives a restart.
Do not promise a message count. Frequency genuinely varies — a conversation is usually four to eight messages — and the vagueness in the template is deliberate.
Also give the carrier
- Your business as the registered brand, not Context Solutions.
- The messaging number itself, named on the terms page as well as on the form.
- A privacy statement, linked from the terms page above.
- A support email a person actually reads.
The registration is reviewed by a person who opens the URL and compares it against the form, so the business name, the number and the sample messages all have to agree. We walk through this with you during setup.